(Terms & Conditions – General Policy) 2025.04.24 Qbook
Reservations: require a valid Credit / Debit card to complete the booking. Lead person staying must be minimum 25 years age. A booking confirmation is automatically emailed on completion and Invoice receipt emailed on payment.
Payment:
At time of booking: £400* booking payment is taken via Credit / Debit card. *OR as % / £ shown if booked via 3rd party booking site.
30* days before check in – Remaining balance of payment is automatically taken on Credit / Debit card supplied.
*OR as days stated if booked via 3rd party booking site. OR by owners other agreed arrangement.
Within 7 days of arrival – Additional £200 Good housekeeping / Damage deposit may be taken on Credit / Debit card supplied. Deposit returned within 7 days of check out on satisfactory inspection of the property.
Cancellation / Changes to booking:
*60 days and over from check in date: Free Cancellation and full booking deposit returned.
*31-59 days: 0% refund of booking deposit. Any balance prepaid will be refunded OR transferred to new booking.
*30 days or less: 0% refund
(*Bookings via 3rd party sites may differ slightly. See terms of those bookings)
Exception / Grace Period / Free cancellation : Change to new booking made within 48 hours (but not arriving within 48 hours).
Check In Time : From 16:00 onwards **Self Check in** Use Key Box at left side of front door:
To OPEN To CLOSE
- Open protective cover 1. Enter Code “_ _ _ _”
- Enter Code: “_ _ _ _” 2. Close door
- Press both side buttons to OPEN 3. Spin the numbers and close cover
(Need assistance Tel: James +44 7887 535 988 )
Parking: Free private off street parking for up to 3 cars is available at the property.
Prior to Checking Out:
Please leave the property in a clean and tidy state, with rubbish and recycling emptied to the external bins / containers.
Any furniture & equipment moved during your stay should be returned to their original place.
Fridges/Freezers and Kitchen cupboards should be emptied of all food & drinks.
Kitchen equipment, crockery, cutlery, glassware, etc should be cleaned & dried and returned to cupboards.
Dishwasher, sink, draining board should be emptied and cleaned & dried items returned to cupboards (recommend filling dishwasher night before to minimise cleaning morning of departure).
BBQ if used should be cleaned.
Used towels placed in a pile on floor next to the washing machine in kitchen.
Used Bed linen stripped and left in room (not the mattress or pillow protectors please).
Hot tub should be left switched on (filter on + heater on)
Check internal room lights are switched off, any electrical heaters are off and all windows are closed.
Back door, bar door, & side door along with both front doors must be locked prior to departure.
Check Out Time: 10:00 **Please return 1 set of Keys to Key box on departure**
Smoking or Vaping is NOT permitted in any part of the building, any public rooms, bedrooms, toilets etc. Smoking outside only and away from open doors / windows. Non-compliance of this law will result in the loss of part or all of your deposit (subject to management discretion) to allow for deep cleaning of the room and the resulting delay of re-letting the property.
No Pets are allowed.
No Extra guests are allowed (Sleeping Max.12 in beds provided + Travel Cots)
Private Events & Additional services – Available ONLY by prior arrangement and for direct bookings. No Hen & Stag parties allowed.
Please contact us directly to arrange any additional services.
Guests undertake to behave in a proper, appropriate and legal manor at all times with due respect to the property, equipment, furnishings and house rules / signs. As well as to fellow guests, neighbours, the owners, staff or any contractors / service personnel whilst on / attending the property.
Hot Tub rules / signs must be adhered to with special care and supervision of children at all times around the Hot Tub.
Do NOT use Hot Tub after 10:30pm due to excessive noise.
Young children must be kept away from OR supervised at all times around any high heat sources & cooking equipment when in use, such as open Fire in Lounge, Electric fires / heaters in rooms, BBQ, Kitchen range Cooker & Rayburn range cooker or any other high heat source on the property. (Child fire guards are NOT fitted).
Excessive noise outdoors is not permitted, and legal noise levels must be adhered to during night time hours of 11pm-7am.
Any damage or breakages should be reported to the owner prior to departure or immediately should it pose a safety risk. Damage, breakages &/or any specialist repair or additional cleaning costs incurred, will be deducted from your deposit or charged in addition should the cost be greater. This includes costs where any damage / repairs may delay the entry or reduce the facilities to the next guests.
Ladies Lodge, 9 Ballifeary Road, Inverness, Highland, Scotland, UK, IV3 5PJ
www.ladieslodge.co.uk stay@ladieslodge.co.uk Tel: +44 7887 535 988
SHORT TERM LET LICENCE NUMBER : HI-51074-F